Removal Industry Issued With New Code Of Practice

In February The Office of Fair Trading (OFT) approved a new code of practice for members of the British Association of Removers (BAR).Aiming to guarantee a high quality of service and financial protection for people moving home, the code, is currently the only one approved by the OFT for the UK removals industry.

All BAR members are required to follow the code, which will dictate the standard of service customers will have to receive. This ensures the quality of the materials used, the standards of warehouses and vehicles, staff-training requirements and procedures in the event of something going wrong during the moving process.

The code requires BAR moving companies to ensure their promotional literature gives an accurate description of services provided, to provide customers with a clear timetable and price for the work carried out, as well as explaining their liability for loss or damage.
The code also states that, if a moving company cancels a removal less than 10 days before the agreed date it must refund 150% of the fee.

For more information please visit: www.removalcosts.co.uk